Triton FT5000 X2 User Manual Bedienungsanleitung

CORPORATE HEADQUARTERS21405 B StreetLong Beach, MS 39560Phone: (228) 575-3100Fax: (228) 575-3101COPYRIGHT NOTICE© 2014 Triton. All Rights Reserved.

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585 SPED - Enable JETCO PIN entry mode failed Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connect

replace the SPED module. 601 ERR SPED REPORTED INVALID ENCRYPT MODE Inspect cable from main board assembly to the SPED module for damage. Make sure

615 ERR SPED TAMPER STATUS GRID Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both

Modem Communication Status Codes Status Code Description 1 Time-out Possible Cause: 1. Request has been sent. Time-out waiting for response

14 BGD DONE BAD Possible Cause: 1. EOT was received as first character after the first request message was sent. 2. If EOT is received on subseque

105 No EOT Possible Cause: 1. EOT from processor was not received within time out period. 2. Carrier was lost before receiving EOT. Results: No mon

SECTION 2BASIC OPERATION7

8MODEL FT5000 (X2) USER MANUALINTRODUCTIONThis section describes the basic operation of the terminal. The following topics are covered:1. CONTROL PANE

9BASIC OPERATIONFUNCTION KEYSThe eight (8) keys, arranged in two four-key groups, are called screen function keys. A screen function keyis only activ

10MODEL FT5000 (X2) USER MANUALON-SCREEN KEYPAD OPERATIONTo enter text characters into the dialog boxes that are displayed by the Management Functions

11BASIC OPERATIONMENU-BASED OPERATIONThe terminal operates as a menu driven system. Messages and menu options presented on the LCD displayscreen guide

12MODEL FT5000 (X2) USER MANUALCUSTOMER TRANSACTIONSA customer begins a transaction by selecting from the Customer screen options. They insert their

13BASIC OPERATIONThe ATM sends the customer transaction request to a processor. A processor is a financial intermediary,such as an Independent Sales O

14MODEL FT5000 (X2) USER MANUALVOICE-ENABLED TRANSACTIONThe terminal provides voice feedback via an integrated output jack, enabling sight-impaired us

15SECTION 3CASSETTE CLOSECASH REPLENISHMENT

iiMODEL FT5000 (X2) USER MANUAL DOCUMENT UPDATESMay 1, 2008 OriginalMay 19, 2014 Added Appendix G - T9 EPP KeypadNOTICESCopyright © Triton Syste

16MODEL FT5000 (X2) USER MANUALINTRODUCTIONThe purpose of this section of the manual is to describe the procedures for cassette closing and replenish-

17CASSETTE CLOSE / CASH REPLENISHMENTNOTE CONDITIONThe number of rejects can be directly influenced by the technique used to load the cassettes and th

18MODEL FT5000 (X2) USER MANUALCASSETTE CLOSE PROCEDURESFollow Access instructions to enter MANAGEMENT FUNCTIONS. Select TERMINAL CLOSE FUNCTIONS. S

19CASSETTE CLOSE / CASH REPLENISHMENTCASSETTE CLOSE PROCEDURESFROM THE REAR SERVICE PANEL OR REAR OPEATOR PANEL: Press <ENTER> from the RSP key

20MODEL FT5000 (X2) USER MANUALREMOVING NOTE CASSETTES1. UNLOCK the cassettes, using the Cassette Close procedures. Open the vault door to gain acces

21CASSETTE CLOSE / CASH REPLENISHMENTLOADING NOTE CASSETTES4. Level the note pile and move the packer plate against the notes with just enough pressur

22MODEL FT5000 (X2) USER MANUALREMOVING THE REJECT CASSETTEINSTALLING NOTE CASSETTESOnce the cassettes have been loaded with currency, reinstall them

23CASSETTE CLOSE / CASH REPLENISHMENTINSTALLING THE REJECT CASSETTE2. The reject vault is now open for collecting any rejected bundle notes. These wil

24MODEL FT5000 (X2) USER MANUALVERIFY OPERATION1. Close and lock the security cabinet.2. Verify the cassettes are Locked and In Service.3. In Manageme

SECTION 4GENERAL MAINTENANCE25

iiiMODEL FT5000 (X2) USER MANUALCONTENTSSECTION 1 - INTRODUCTION ...

26MODEL FT5000 (X2) USER MANUALThis section of the manual covers preventive and corrective maintenance procedures appropriate for userpersonnel. The f

27GENERAL MAINTENANCE4. Pull the printer bracket release handle up and rotate theprinter assembly down.5. Release (OPEN) the blue tension lever locate

28MODEL FT5000 (X2) USER MANUAL8. Feed the end of the paper into the printer take-up slot. The printer will activate and automatically feedthe paper

29GENERAL MAINTENANCEThe ATM front panel is highly durable, resisting scratches and finger smudges. However, occasionalcleaning of the front panel an

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APPENDIX A SOFTWARE LICENSE AGREEMENTCOMPLIANCE / EMISSION STATEMENTSA-1

A-2APPENDIX A AUTOMATED TELLER MACHINE (“ATM”) SOFTWARE END-USER AGREEMENTIMPORTANT: PLEASE READ CAREFULLY:BY INSTALLING OR OTHERWISE USING THE AT

A-3 SOFTWARE LICENSE AGREEMENT / COMPLIANCE/EMISSION STATEMENTSDISCLAIMER OF WARRANTIES AND LIMITATION OF DAMAGESTO THE EXTENT PERMITTED BY

A-4APPENDIX A COMPLIANCE / EMISSION STATEMENTSDISCLAIMERThe manufacturer of the Automated Teller Machine (ATM) product(s) described herein makes no

APPENDIX BWARRANTY SERVICE STATEMENTB-1

ivMODEL FT5000 (X2) USER MANUAL CONTENTSAPPENDIX A - SOFTWARE LICENSE AGREEMENT ...A-1APPENDIX

B-2APPENDIX BDISTRIBUTOR’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF DEFECT IS EXPRESSLY LIMITED TO THE REPLACEMENT OR CORRECTION OF SUCH DEFECTIVE P

B-3WARRANTY STATEMENTManufacturer shall not have any liability to the Distributor under any provision of this clause if any infringement, or claim the

B-4APPENDIX BSTATUTE OF LIMITATIONSAny action by the Distributor or Manufacturer for breach of these terms and conditions must be commenced within one

B-5WARRANTY STATEMENTLimited Warranty covers normal use. Triton does not warrant or cover damage:• occurring during shipment of the equipment or com

B-6APPENDIX BAUTHORIZED INSTALLATION AND SERVICE PROVIDERSTriton utilizes several nationwide and regional authorized third party maintenance providers

B-7WARRANTY STATEMENTCALLS FOR SERVICE OR REPAIRCalls for service or repair will be accepted from authorized service technicians only. End users must

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APPENDIX CCOMBINATION LOCKSC-1

C-2MODEL FT5000 (X2) USER MANUALINTRODUCTIONThe security cabinet can be secured using an electronic combination locks. This appendix covers how tochan

C-3APPENDIX C - COMBINATION LOCKSBATTERY LOW WARNINGRepeated beeping during an opening indicates that the battery is low or dead and needs to be repla

SECTION 1INTRODUCTION1

C-4MODEL FT5000 (X2) USER MANUALEach lock is shipped from the factory in Shelved Mode, operating on a standard combination (50-25-50).ENTERING THE COM

C-5APPENDIX C - COMBINATION LOCKS9. “OPR” = OPEN RIGHT10. “CC” = CONFIRM COMBINATION11. “EC2” = ENTER COMBINATION 212. “C00” = CLOSE SEAL NUMBER13. “E

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APPENDIX GT9 KEYPADCOPYRIGHT NOTICE© 2014 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton Systems of Delaware, LLC

G-2APPENDIX GThe T9 EPP Keypad is mostly identical to the T5 EPP Keypad except for:• The T9 EPP contains a removal detection switch that deactivates

G-3T9 KEYPADNew Error Codes to Support the T9 EPP• Error Code 625: SPED - Not Activated Cause: The EPP has not yet been activated for use. Recomm

G-4APPENDIX GTo Install the T9 Keypad The T9 EPP Keypad is a drop in replacement for new units manufactured with a T5 or T7 EPP Keypad. No addition

G-5T9 KEYPADPrior to T9 Keypad Activation The Device Status report will indicate if the EPP has been installed correctly into the unit. This is impe

G-6APPENDIX GTo Activate the T9 KeypadNOTE: Activation is NOT required for units that ship with the T9 EPP installed.1. Log into Management Functions.

G-7T9 KEYPADTo Reactivate the T9 KeypadNOTE: Triton Technical Support CANNOT supply an activation code without the Operator Id, Serial Number and Nonc

2MODEL FT5000 (X2) USER MANUALWHAT’S IN THIS MANUALThe User manual describes the operating features of the Model FT5000 (X2) ATM and shows how toperfo

G-8APPENDIX GReplacing the battery in the T9 KeypadNOTE: Do NOT remove the battery from the T9 EPP without FIRST connecting a new battery!!This EPP wi

SUPPLEMENT AT5 AND T7 PCI-EPPBATTERY REPLACEMENT PROCEDURESSA-1

SA-2T5 PCI-EPP BATTERY REPLACEMENTEXISTING BATTERY - DO NOT REMOVE BEFORE CONNECTING A SPARE BATTERY FIRST!Spare battery connectionThe spare battery f

SA-3SUPPLEMENT A - T5 / T7 PCI-EPP BATTERY REPLACEMENT PROCEDUREST7 PCI-EPP BATTERY REPLACEMENT* IMPORTANT* You may remove the battery without risk o

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SUPPLEMENT BTERMINAL ERROR CODESSB-1

Error Code Description Recommended Action 0 No errors None 32 Good operation No action required. The dispenser sends this status code when a com

37 Too long at exit. This status is reported if the exit sensor is covered for a longer that allowed time for the current notes. 1 Inspect the note

45 Diverter error This error occurs when the diverter is in the wrong position during a dispense. 1. Inspect the feed path for any jammed notes. R

mechanism. 54 Operation time-out 1. Check the incoming power and dispenser mechanism for proper grounding. 2. Turn the AC power OFF for a few seco

3INTRODUCTIONImportant features of the FT5000 (X2) ATM are highlighted in the following list: Highly reliable, state-of-the-art operating system PC p

104 Unable to clear width sensor. Remove the cassette and inspect for jammed currency in the width sensor and at the output of the cassette. The wi

111 Diverter timeout Inspect for jammed currency at the diverter. Remove jammed currency. 2. Verify that all access panels are closed and secure

116 Motor Fault 1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency. 2. Purge the dispenser usin

125 Initial status check failed 1. Reset the cash dispenser. Clear the error. 2. If the error persists replace the dispensing mechanism. Note:

133 +5 VDC not present on carrier detect 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispe

139 Printer controller not responding to commands 1. Verify that there is paper in the printer. Replenish paper as needed. Refer to the appropriat

6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective prin

146 No reply from command to electronic journal 1. Inspect main board to electronic journal communication cable for damage. Make sure the connector

150 Status command to journal failed 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seat

153 Electronic journal mode 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated secure

4MODEL FT5000 (X2) USER MANUAL Multi-function, dip-style card reader supports magnetic stripe cards; optional dip EMV “smart” cardreader (Track 1, 2

158 Format command to electronic journal failed 1. Inspect main board to electronic journal communication cable for damage. Make sure the connecto

162 Electronic Journal get serial number failed 1. Inspect main board to electronic journal communication cable for damage. Make sure the connector

182 Currency cassette low. Valid for SDD and GND mechanisms only. With the low currency feature enabled, this error condition will occur before the

192 Communication error 1. Enter management functions and verify that all terminal parameters have been entered correctly. 2. Verify that the tele

206 SPED keypad could not perform a successful command within SPED_MAX_ATTEMPTS tries Status valid only for units with SPED keypad device installed.

243 Unable to display user defined surcharge screen 244 Min. partial dispense enabled with no doc count 245 Min. partial dispense enabled with no

304 Rejected notes This error code indicates that notes were rejected during the transaction or test dispense operation. This is a warning message

309 Jam in Note Qualifier This error code is generated when the note transport sensor does not detect a note that was detected by the note qualifier

316 Delivery failure. This error code is generated by the system when the bundle carrier unit fails to move the note from the home position to the

322 Main motor failure Error code 322 is generated when the main motor fails to reach normal speed with in a specified time, or if there are several

5INTRODUCTION CASSETTE AND DAY CLOSE REPORTS. Provide summary information about the number and type oftransactions being performed by the ATM. ELECT

327 Shutter failure This error code is generated if the system fails to operate the shutter when required. 1. Reset the system. If the response

343 Sensor error or sensor covered With an NMD, this error is produced when a sensor in note transport module is not working correctly during an int

351 Module needs service This error code is generated by the dispensing mechanism when the calibration value for at least one of the sensors in any

367 Dispenser communication error. Check the dispenser data and power cable connections. Restart the operating system. Clear terminal error code.

387 Dispenser offline - error-validating configuration Dispenser failed to identify the dispenser type installed. 1. Verify all connectors to the

507 SPED sequence error Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage

522 EJ error Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the

539 Card Reader - Invalid track Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleanin

554 Card Reader - device reset Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning

570 Security module dev port setup Inspect cable from main board assembly to the security module for damage. Make sure that the cable is connected