Triton 9100 User Manual Bedienungsanleitung PDF herunterladen (Seite 100)

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MODEL 9100 USER MANUAL

AUTHORIZED INSTALLATION AND SERVICE PROVIDERS

Triton utilizes several nationwide and regional authorized third party maintenance providers. Triton

recommends all ATMs be installed and serviced by service technicians certified by Triton. This includes

authorized third party service technicians and technicians who have been factory trained by Triton to

service ATM equipment. Installation or repairs attempted by unauthorized service technicians may void

the warranty or warranty claims denied on the product.

Please contact Triton’s Technical Services department at (800) 259-6672 for a list of our third party service

providers and/or to obtain information on the requirements and procedures for becoming a certified

Triton service technician.

TRITON’S TECHNICAL SERVICES DEPARTMENT

The primary purpose of the Technical Services department is to provide assistance to customers in the

operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number

(1-800-259-6672) is provided for convenience. The Technical Services department operates to serve our

customers. The staff is trained to follow our policies and procedures to ensure fair and uniform treatment

of all our customers.

AUTOMATED VOICE MAIL SYSTEM

Our goal is to have a ‘live’ person answer 100% of all incoming calls (during regular support hours). On

occasion, however, call loads may exceed the capacity of the staff. When this occurs, an automated voice

mail system will answer the call, indicate to the caller that all Technical Support specialists are busy

assisting others, and ask the caller to leave detailed information about the nature of the call.

Should it become necessary to leave a voice mail message, the caller should state:

• their name,

• the organization for which they work,

• the serial number of the equipment they are calling about,

• detailed description of the problem that they are experiencing, and

• phone number where they can be reached, including area code.

As Technical Support specialists become available, they check for voice mail messages and return calls

in the order in which they were received. By providing the information requested in the voice mail, the

technician can be prepared when your call is returned. Triton asks you to be patient if you must leave

voice mail and assures you that your call is important to us and that we will respond promptly.

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Triton 9100 User Manual Bedienungsanleitung Seite 100